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Rights and Responsibilities in Emergency Accommodation

16 October 2019


ICON have just launched new report looking at the housing situtation in the North-East Inner City (NEIC) Dublin, which has one of highest concentrated areas of homeless accommodation nationally.

ICON has been working with a number of individual, family and service-users regarding a range of issues arising in emergency accommodation. ICON found that there were a number of similarities across all cases whereby people were seeking help with advocacy around their issue and in taking a complaint.

There appeared to be a lack of awareness around the complaints process and how to raise grievances in a formal manner and have their voices heard. It was unclear if the complaints process was being communicated across emergency accommodation effectively.

Subsequently ICON was interested in exploring further the subject of rights and responsibilities of people in emergency accommodation and the accessibility of the complaints system.

Download the report here.